Shipping and Delivery

If you are unfamiliar with freight carriers or LTL (less-than-truckload) shipping methods, we ask that you read these terms carefully as delivery of your order will be much different than a normal delivery from UPS or Amazon. If you need assistance or clarification on how shipping and delivery works, please contact one of our sales professionals.

Shipping

For Orders with Fencing Products (Posts, Panels, Inserts, Gates):

• Orders ship directly to your home or business and are secured on a wooden pallet.
• Lead times are estimates only and are not guaranteed.
• The trucking company is responsible for delivery condition. Customers must file damage claims.
• You will receive tracking and a delivery appointment call 1–2 business days prior.
• Customers are responsible for unloading. Drivers only move freight to the trailer edge. We recommend having multiple people available or using a forklift.
• Inspect shipments upon arrival and note ANY damage before signing. Signing transfers liability to you.
• Additional services (re-delivery, storage, etc.) must be paid directly to the carrier.
• Damage during unloading is the customer’s responsibility per DOT guidelines.

For Small Accessory Orders (Caps, Hinges, Post Towers):

These orders typically ship via UPS, FedEx, or USPS within 1–2 business days and are delivered to your doorstep without the need for unloading or signatures.

Note: Large accessory orders may still ship via LTL freight.

Shipping Expense Disclaimer

• Orders are subject to confirmation. Additional shipping costs may apply due to size, weight, or location. You will be contacted for approval if needed.
• 8’ fence orders require custom freight quotes due to oversized dimensions.

Delivery

Customers must be present at delivery to inspect shipments and verify quantities. Failure to be present may result in storage fees. Delivery scheduling is handled by the carrier, and we cannot guarantee specific dates or times.

Any damage or shortages must be noted on the bill of lading (BOL) at delivery. The signing party assumes responsibility for verifying that proper inspection procedures were followed.

Refused Shipments

Refused shipments are subject to loss of outbound shipping costs, return shipping charges, and a 35% restocking fee. If you believe a shipment is unacceptable, contact us immediately before refusing.

For partial damage, accept the shipment, note damage on the BOL, and contact us for resolution.

Local Pickup

Customers must inspect all items at pickup. Once materials leave our facility, we are not responsible for shortages or damage. Any issues must be reported before departure.

Damaged or Missing Parts

While rare, shipping damage can occur. Follow these steps to ensure proper handling:

1. Inspect packaging for tears, punctures, dents, or crushing.
2. Verify pallet/package count matches your bill of lading.
3. Once unloaded, responsibility transfers to you.
4. Note all visible damage on the BOL. If unsure, write “Subject to Inspection” and have both parties sign.
5. Unpack all materials and compare to the packing list.
6. Contact us immediately with any issues so we can assist.

Damage discovered after delivery must be reported directly to the carrier. They will require inspection before a claim can be processed.

Required documents for claims:

• Original bill of lading
• Paid freight bill
• Repair/replacement invoice
• Inspection report
• Packing list